Effective Date: April 24, 2024
These Terms of Service (“Terms”) govern your use of the EHouse Movers App. By creating an account, you agree to these Terms.
1. Services Provided
EHouse Movers provides a digital platform to book professional moving and packing services within the UAE. We act as the service provider and coordinator for these tasks.
2. User Accounts
- You must provide accurate information when registering.
- You are responsible for maintaining the confidentiality of your account credentials.
- Account Termination: You have the right to delete your account at any time via the in-app deletion feature. We reserve the right to suspend accounts that provide fraudulent information.
3. Booking and Payments
- Confirmations: A booking is only considered “Confirmed” once it appears as such in the App.
- Pricing: Estimated costs are provided based on the information you enter. Final costs may vary if the actual volume of goods or service requirements differ from the initial request.
- Payments: All payments must be settled according to the method selected in the App (Online Payment or Cash/Card on delivery).
4. Cancellation Policy
- Users may cancel bookings through the App.
- Cancellations made within [X] hours of the scheduled move time may be subject to a cancellation fee to cover operational and mobilization costs.
5. Limitation of Liability
- EHouse Movers is not liable for delays caused by traffic, weather, or building access restrictions.
- Users must declare high-value or fragile items (jewelry, cash, electronics) before the move begins. Our liability for damaged items is limited to the terms of our service insurance policy and must be reported immediately upon completion of the move.
6. App Store & Google Play Terms
These Terms are between you and EHouse Movers LLC only. Apple Inc. and Google LLC are not responsible for the App or the services provided. Your use of the App must also comply with the respective App Store and Play Store Terms of Service.
7. Governing Law
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.
8. Contact Us
EHouse Movers LLC Phone: +971 55 392 8484
Email: [email protected]