Last updated: June 10, 2025
Privacy Policy
Effective Date: April 24, 2024
Welcome to EHouse Movers. Your privacy is important to us. This Privacy Policy explains how EHouse Movers LLC (“we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you use our mobile application and related services (“App” or “EHouse Movers”).
This policy applies to all users of our platform in the United Arab Emirates and any other location where we operate, unless a jurisdiction-specific privacy policy is provided.
1. Information We Collect
We collect personal data to provide and improve our services. This includes:
a. Information You Provide
- Registration Information: Name, phone number, email, password, and city.
- Booking Details: Pickup and drop-off locations, type of service (e.g., villa move, office relocation), preferred time/date.
- Feedback & Support: Ratings, reviews, customer support queries, complaints, or emails.
b. Information We Collect Automatically
- Location Data: With your permission, we collect your device’s GPS location to coordinate your move, track vehicles, and ensure safety.
- Device Information: Device model, OS version, browser type, IP address, mobile carrier, and app usage data.
- Usage Data: App activity, booking history, accessed features, session duration, crash reports.
c. Information from Third Parties
- Service Providers: Payment processors, logistics partners, and background check vendors may share information needed to complete services.
- Referrals & Promotions: If you’re referred by another user, we may collect data about your referral status or promotional eligibility.
2. How We Use Your Information
We use your data for the following purposes:
a. To Provide Services
- Create and manage your user account.
- Process bookings, payments, and service confirmations.
- Communicate with you about service updates or changes.
- Verify your identity when necessary.
b. To Improve and Secure the Platform
- Monitor usage trends and customer behavior.
- Detect and prevent fraud or misuse of services.
- Conduct analytics, research, and product development.
c. Marketing and Promotions
- Send promotional offers and discounts via SMS, email, or app notifications.
- Show personalized content or ads on the app or external platforms.
d. Legal and Regulatory Compliance
- Respond to lawful requests from government or law enforcement.
- Comply with local tax, licensing, and safety regulations.
3. Sharing Your Information
We may share your information under the following circumstances:
a. With Service Providers
- Movers, packers, drivers, and logistics partners to fulfill your move.
- Payment processors for billing and transactions.
- Customer support and technical vendors.
b. With Your Consent
- With third-party partners for marketing or co-branded services.
- If you participate in promotions, we may display your first name or city as part of winner announcements.
c. For Legal Reasons
- In response to subpoenas, legal investigations, or disputes.
- To protect rights, property, or safety of users and the public.
d. Business Transfers
If EHouse Movers is involved in a merger, acquisition, or sale of assets, your personal data may be transferred.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to:
- Complete services and transactions.
- Meet tax and regulatory obligations (typically 6–10 years).
- Resolve disputes or enforce terms.
You may request account deletion at any time. Some data may be retained to comply with legal obligations.
5. Your Rights and Choices
You have the right to:
- Access your personal data.
- Correct inaccuracies in your profile.
- Delete your account and personal data (subject to regulatory requirements).
- Withdraw consent to marketing communications.
- Control location sharing via your device settings.
To exercise these rights, please contact us at:
📧 support@ehousemovers.ae
6. Data Security
We implement appropriate security measures, including encryption, access controls, and regular audits, to protect your data. While we strive to ensure the security of your information, no system is completely secure. We recommend protecting your account credentials and using secure networks.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of sucha collection, we will delete the data immediately.
8. International Data Transfers
If we transfer your data outside the UAE, we will take appropriate safeguards as required by applicable laws, including standard contractual clauses or your explicit consent.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience and analyze traffic. You can manage cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in legal, technical, or business developments. Updates will be posted in the App and the “Last Updated” date will be revised. Your continued use of the app signifies acceptance.
11. Contact Us
For questions, concerns, or data requests, please contact:
Email: info@ehousemovers.com
Phone Number: +971 55 392 8484